Archived: Conquest Recruitment

At the last inspection on the 10 February 2016, the service was rated Good. At this inspection on the 9 January 2018, we found the service remained Good.

The service supported and promoted a culture that respected and valued people using the service, their relatives and staff. The service was flexible so it met people’s individual needs and preferences.

People told us that they felt safe when receiving care and support from staff. People’s relatives had no concerns about people’s safety. There were procedures for safeguarding people and staff understood how to respond to possible abuse.

People were supported by staff who understood their responsibilities to manage risks and report concerns where there were any issues relating to people's safety.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People told us that staff were respectful and listened to them. People’s views were valued. They were provided with opportunities to give feedback about the service. People knew how to make a complaint.

People were involved in their care. Their care plans were personalised and reflected their current needs and preferences. They contained the information staff needed to provide people with the care and support they wanted and required. Staff understood the importance of treating people with dignity and respect. People and relatives had developed positive relationships with care staff and management.

Arrangements were in place to ensure people received the service that they required from sufficient numbers of appropriately recruited and suitably trained staff. People's medicines were managed safely.

Staff were positive about the support and development opportunities they received. The provider ensured staff had the skills and knowledge to meet people's needs. People's dietary needs and preferences were supported by the service.

There were effective systems to monitor and improve the service, which included systems to gather people's feedback about the service. The registered manager and care coordinator looked at ways to continually improve and develop the service that it provided to people. They carried out checks to monitor and improve the quality and safety of the service and took action to address issues and make improvements when needed.

Further information is in the detailed findings below.

Conquest Recruitment is a domiciliary care service for people in living in their own homes. It supports people with their personal care. It also undertakes other services that include assisting people with cleaning and shopping tasks. It is run by Conquest Recruitment Ltd. At the time of the inspection the service was supporting seven people with their personal care.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission [CQC] to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were treated with respect and staff engaged with people and their relatives in a friendly and courteous manner. Staff understood the importance of protecting people's privacy and dignity.

People were encouraged and supported to be fully involved in decisions about their care. People received personalised care. People’s care plans contained the information staff needed to provide people with the care and support they needed in the way that they wanted

Arrangements were in place to keep people safe. Staff understood how to safeguard the people they supported. People’s individual needs and risks were identified and managed as part of their plan of care and support.

People knew who to contact if they had a concern and the office contact details were included in the information they received about the service.

Staff were appropriately recruited, trained and supported to provide people with individualised care and support. Care workers told us they enjoyed their job and received the support they needed to carry out their roles and responsibilities. Staff gave positive feedback about the management of the service. They told us the registered manager was approachable and fully supported and engaged with them to ensure people were provided with good quality care.

Staff understood the legal requirements of the Mental Capacity Act 2005 (MCA). They knew about the systems in place for making decisions in people’s best interest when they were unable to make one or more decisions about their care and/or other aspects of their lives. People told us and we saw from their records they were fully involved in making decisions about their care and support.

There were systems in place to regularly assess, monitor and improve the quality of the services provided for people.

People's needs were assessed and their choices and preferences were noted. Care plans were in place and peoples' care was closely monitored by the registered manager. A person who used the service confirmed that staff were competent, respected their privacy and understood their needs.

There were arrangements in place to protect people who used the service from harm. Staff were trained to recognise the signs of abuse and to report concerns.

There were effective recruitment and selection processes in place. People were cared for and supported by suitably skilled and experienced staff.

There were systems in place to assess and monitor the quality of service that people received.