The Care Quality Commission
  • Ambulance service

Archived: Radmere HQ Radmere Medical Ltd

Overall: Requires improvement read more about inspection ratings

Unit 15a, St. Margarets Way, Stukeley Meadows Industrial Estate, Huntingdon, PE29 6EB

Provided and run by:
Radmere Medical Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

24 January 2022

During an inspection looking at part of the service

As this was a focused inspection on specific areas of our safe and well led key questions, we inspected but did not rate this service.

We found:

  • Training was not comprehensive, and the registered manager did not have an effective system in place to monitor mandatory training to ensure staff kept up to date with their mandatory training.
  • There had been changes to the design, and use of facilities, premises, vehicles and equipment.
  • The service had enough staff; however, the registered manager could not demonstrate that staff had the right qualifications, skills, training and experience to keep patients safe from avoidable harm and to provide the right care and treatment.
  • The service was led by the registered manager. The registered manager was visible and approachable in the service for staff and patients.
  • The registered manager did not operate effective governance processes throughout the service.
  • The services information systems were not easily accessible.

However:

  • The registered manager managed performance and had risk processes in place to cope with unexpected events.

During a routine inspection

The main service was patient transport services. During our inspection on the 18 February 2020 we found concerns in relation to the safety and storage of some equipment, a lack of quality auditing, governance and risk management. We rated the service as requires improvement for safe, and inadequate for well-led. We rated the service as good for effective and responsive but were unbale to rate caring as we did not have enough evidence to rate this domain.

  • Staff did not receive training from an appropriately qualified trainer. Staff were not trained to the appropriate levels of adult and children’s safeguarding. The service safeguarding policy did not contain up to date guidance on staff trainng requirements. The service did not follow its infection prevention and control policy in relation to the storage and use of cleaning equipment. The service did not ensure that equipment was secured appropriately on the ambulances we inspected. Staff did not collect safety information or use it to improve the service.

  • The service had no systems for auditing safety or quality over time. The service did not routinely seek feedback from patients or use feedback to improve the service.

    However, we also found:

  • The service had enough staff to care for patients and keep them safe. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.

  • The service met agreed response times. Staff worked well together for the benefit of patients.

  • People could access the service when they needed it and did not have to wait too long for transport.

  • The service collected data and analysed it for financial purposes. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.