18 October 2016
During a routine inspection
There was not a registered manager in post at the time of the inspection. However there was a new manager in post who told us they planned to submit an application to become registered, once they had completed their probationary period of employment. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe. Staff understood their responsibilities to protect people from harm and knew how to report any concerns about people’s safety. Staff were aware of risks to people’s health or well-being and risks had been assessed and managed to reduce the risk of harm. People received support from a consistent and reliable staff team. The provider had systems in place to ensure only suitable staff were recruited to work with people.
Staff had the skills and knowledge required to support people. Staff had received training relevant to their role. People were asked for their consent before care and support was provided. Staff knew how to respond to a change in people’s health needs.
Relatives told us the staff who supported their family members were friendly and caring. People were supported by staff who understood their needs and preferences. Staff supported people in a way that respected their culture and maintained their privacy and independence.
People and their relatives were involved in the planning, assessment and review of their care. Staff understood people’s needs and preferences. People knew who to contact if they were unhappy about any aspect of their care. There was a system in place to manage complaints.
People were happy with the support they received .Staff understood their roles and responsibilities and felt supported by the manager and provider. Systems were in place to monitor the service to ensure people received quality care.