Background to this inspection
Updated
6 March 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 3 February and ended on 4 February 2020.
What we did before the inspection
We reviewed information we held about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with the registered manger and one care staff member. We reviewed a range of records which included two people’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were also reviewed.
After the inspection
We spoke with one person and one advocate about their experience of the care provided. An advocate is an independent person who assists people to understand their rights and express their views and wishes. We also telephoned and spoke with a care staff member.
Updated
6 March 2020
About the service
ETE Home Care Services is a domiciliary care agency which provides assistance with personal care to people living in their own homes.
People's experience of using this service and what we found
People were supported by staff that were caring, compassionate and treated them with dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.
People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life histories and individual preferences. They used this information to develop positive, meaningful relationships with people.
People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence.
People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff liaised with other health care professionals to ensure people's safety and meet their health needs.
Staff spoke positively about working for the provider. They felt well supported and that they could talk to the registered manager at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role.
Audits were completed by management to check the quality and safety of the service.
The registered manager worked well to lead the staff team in their roles and ensure people received a good service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 25/02/2019 and this is the first inspection.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.