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Archived: Care Purbeck

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 1 August 2014
Date of Publication: 17 March 2015
Inspection Report published 17 March 2015 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 August 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who used the service told us that they were encouraged to express their views and were involved in making decisions about their care and treatment. Care plans had been developed for each individual and we saw examples of comprehensive person centred support plans. The plans documented people's wishes and preferences in relation to how their care was provided, how they liked to spend their time and how they preferred to be cared for. The plans, including risk assessments, were developed and regularly reviewed in consultation with the individual and their relative. The plans we looked at confirmed that this was the case. All of the care plans we saw had been signed by their individual or relative.

During our visits to people who used the service we saw that people were being spoken to and supported in a sensitive, respectful and professional manner. The people we spoke with told us that the manager and care assistants were respectful towards them. One person told us “the carers respect my decisions and only do what I ask them to.” A friend of a person who used the service told us “the carers are very considerate and really do listen to my friend.”

In the care plans we looked at we saw that people were supported in promoting their independence and community involvement. For example, activities that people could do for themselves for included in the care plan and the care arrangements were made to fit around community activities that people enjoyed such as shopping and outings out with family and friends. We spoke with care staff who told us that they promoted people’s independence as much as possible. A staff member told us “we understand that the people we care for wish to stay in their own home for as long as they are able too and so we encourage them to be as independent as possible.”

People’s diversity, values and human rights were respected. People who used the service told us that staff treated them sensitively when providing them with personal care. People told us that staff always asked them what care they wanted assistance with and respected their decision if they chose not to accept the care. A friend of a person who used the service told us “my friend can be very confused when the carers come to visit and will decline care sometimes but the carers take the time to listen and encourage and support them to maintain their safety and welfare.”