The Care Quality Commission
  • Hospital
  • Independent hospital

Building Three

Lisieux Way, Taunton, Somerset, TA1 2LB (01823) 346714

Provided and run by:
Integrated Pathology Partnerships Limited

All Inspections

15 February 2022

During a routine inspection

We do not rate this service. We found:

  • The service had enough staff to provide the right level of service. Staff had training in key skills and managed safety well. The service controlled infection risk well. Staff assessed risks, acted on them and kept good records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and had access to good information. Limited key services were available seven days a week. Services were available to support timely care.
  • The service was planned to meet the needs of local people.
  • Leaders had the skills and abilities to run the service using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients. Staff were clear about their roles and accountabilities. The service engaged well to plan and manage services and all staff were committed to continually improving services.

However;

  • There was a failure to inform CQC of incidents which is a legal requirement of the regulations. The registered address of the head office and website address were incorrect. The statement of purpose was incorrect and had not been updated.

4 February 2014

During a routine inspection

Building Three had been set up with the help of a specialist pathology service and had been equipped to a high standard with laboratory services on two floors. The service had been accredited with the Clinical Pathology Accreditation (CPA). The CPA assessed and declared the competence of medical laboratories in the public and independent sector. The service did not have any direct contact with patients.

During our visit we met with senior management and laboratory staff. We were shown around all areas of the building and were able to observe practices within the laboratories.

The service followed appropriate procedures which meant that acceptable levels of cleanliness were maintained. Effective infection control procedures meant risks of the spread of infection were minimised.

Staff confirmed that they received appropriate levels of training and support. They confirmed they had received a range of mandatory training and training in more specialised topics appropriate to their role.

The service had effective procedures in place which monitored and improved the quality of the service they provided. We saw the service completed regular internal audits. The service was also monitored by other external agencies which helped to ensure that standards were maintained.