You are here

Crawshaw Hall Medical Centre and Nursing Home Good

All reports

Inspection report

Date of Inspection: 11 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Four members of staff told us about the training they received. This included moving and handling, first aid, food hygiene, fire prevention, infection control, person centred care, health and safety, and nationally recognised vocational qualifications in health and social care.

We were shown records which clearly identified when members of staff had completed training and in the nursing home when further training was required. Three members of staff working in the medical centre said the manager notified them when they needed to attend training. This confirmed that a rolling programme of training was in place in order to ensure that all members of staff were kept up to date with current practice.

There were records to demonstrate that members of staff working in the nursing home had regular supervision and appraisal meetings with the manager. One care worker said she found these meetings helpful and gave her the opportunity to discuss issues relating to her work including training. However, discussion with three care workers and inspection of records in the medical centre demonstrated that supervision and appraisal meetings with members of staff had not taken place since July 2012. The manager confirmed by telephone a few days after the inspection visit that appraisal meetings had taken place for four care workers and others were being arranged.