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Crawshaw Hall Medical Centre and Nursing Home Good

All reports

Inspection report

Date of Inspection: 11 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Policies and procedures for safeguarding vulnerable adults were available. These procedures provided guidance on identifying and responding to the signs and allegations of abuse.

Two people told us that although they were satisfied with the care provided they felt confident to make a complaint if necessary. One visitor explained they felt confident to express any concerns and said, “I’ve no complaints.”

Discussion with four care workers confirmed that they had received training in safeguarding vulnerable adults from harm and knew the procedure they must follow if abuse was suspected or witnessed. Managers and several members of staff had also received training about the Mental Capacity Act and Deprivation of Liberty Safeguards so they knew the procedure to follow if a person was unable to make decisions for themselves. This helps to ensure people in that situation receive appropriate care and treatment.

All members of staff had access to the 'Whistle Blowing' procedure. This ensured that members of staff knew the procedure to follow and their legal rights if they reported any genuine issues of concern.