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Crawshaw Hall Medical Centre and Nursing Home Good

All reports

Inspection report

Date of Inspection: 11 October 2013
Date of Publication: 13 November 2013
Inspection Report published 13 November 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People experienced care and support that met their needs and protected their rights.

Reasons for our judgement

All the people we asked told us they were happy with the care and attention they received at Crawshaw Hall. One person said, “Everybody’s very nice, they look after us very well.” One visitor said, “The staff are very caring and kind, I couldn’t praise them enough.”

Arrangements were in place for the managers and senior members of staff to visit and assess people's personal and health care needs before they were admitted to the home. Information was also obtained from other health and social care professionals such as the person’s social worker. This process helped to ensure that people’s individual needs could be met at the home.

We asked people what they did all day one person told us they had been shopping to Bury, visited Towneley Park and enjoyed a barbecue in the garden during the summer. Another person said they liked to watch the television. Leisure activities organised by members of staff included games such as scrabble, cards and dominoes, manicures, gardening and pub lunches. People were also supported to pursue their own interests and hobbies such as doing puzzles.

Local clergy regularly visited the home and offered communion to people who wanted to practice their faith in that way.

People told us the meals were good and they were given a choice of menu. One person said alternatives to the menu were readily available. At tea time in the nursing home we saw that care workers were respectful and sat down to support people who required assistance with eating their food. However, we saw several people were not offered a drink with their meal and staff interaction was generally limited to asking people if they had eaten sufficient food or wanted dessert. The provider may find it useful to note we saw that one person sitting at the table was kept waiting until other people had finished their tea before she was served with a meal and offered support to eat it. During that time she could see people eating their tea but wasn’t offered anything. We were told this was because ten people needed assistance to eat and five members of staff were on duty.

We looked at the care plans of four people using the service. These plans contained information about people’s care needs and the support and assistance they required from members of staff in order to ensure their individual needs were met. Any risks to people’s health and wellbeing were identified and managed appropriately in order to promote their safety and prevent health problems. Care plans were usually reviewed monthly so that members of staff had up to date information about the care needs of each person.