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Crawshaw Hall Medical Centre and Nursing Home Good

We are carrying out a review of quality at Crawshaw Hall Medical Centre and Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.
All reports

Inspection report

Date of Inspection: 28 May 2014
Date of Publication: 24 June 2014
Inspection Report published 24 June 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 May 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The service was managed well to help ensure people were provided with a good quality service and safe, effective care.

Reasons for our judgement

There are two registered managers. One for the medical centre and one for the nursing home. Both were on duty on the day of our inspection. The registered managers were responsible for the day to day operation of the service.

We spoke with the operations director about how they ensured quality monitoring was taking place in the home. We were told the operations director takes an active part in the running of the home and is visible in the home. We were shown evidence of audits taking place on, care plans, falls and medications, there were notes on topics and actions seen. We saw these had been completed recently and there was evidence of previous audits taking place. People who used the service were protected against risk because the manager regularly monitored the care provided to them.

We asked the five staff we spoke with about staff meetings. We were told these were taking place and staff were able to discuss their views. We were told, “I attend staff meetings and am able to bring my views”. We saw evidence of minutes form staff meetings detailing attendees and topics covered.

We saw resident and relative meetings were taking place and there was a copy of minutes detailing resident and relative attendees and topics covered. Family members we spoke with told us meetings were taking place and they received copies of minutes to their home if they were unable to attend. Two family members we spoke with told us they received a newsletter with updates from the home.

There were thank you cards on display on a notice board in the home. We asked the operations director how long they had been there as there were no dates seen. We were told they had been received in the last year. There were positive comments on them. An example was, ‘No words can express our thanks and gratitude to all the staff’.

We asked people living in the home about the managers. We were told, “(named operations director) is good, he chats to me and we have meetings”, “(named owner) and the manager are very nice”. Relatives of family living in the home told us, “The manager is very good”,

We spoke with staff members about the managers, operations director and owner. We were told, “(named operations director and manager) are easy to approach with any concerns”, “(named operation director) is brilliant" and, “(named operation director) and the manager are very supportive, they are their all the time”.

We asked about staff supervision. We were shown a supervision file for one of the units in the home. We saw evidence that supervision had taken place recently and there were notes on topics that had been covered. We noted however supervision prior to this had not been undertaken for some time for example one person’s file noted that the last supervision prior to April 2014 was October 2013. We spoke with the operations director about this who told us they would put measures in place to ensure all staff employed in the home received regular and timely supervision. Staff we spoke with told us they received supervision form the manager.