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Crawshaw Hall Medical Centre and Nursing Home Good

We are carrying out a review of quality at Crawshaw Hall Medical Centre and Nursing Home. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 28 May 2014
Date of Publication: 24 June 2014
Inspection Report published 24 June 2014 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 28 May 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who used the service were safe and had their health and welfare needs met by staff with numbers of staff available to meet their needs.

Reasons for our judgement

We looked at the duty rota for the home and saw there were sufficient numbers of staff in place. Rotas were clear and provided evidence of shift coverage and staff roles for example registered nurses and care workers. We saw there was a separate team for domestic and kitchen duties . We spoke with the manager who told us there was a full quota of staff employed at both the medical centre and nursing home and they used their own staff to cover holidays and sickness where possible.

The staff we spoke with told us there was enough staff on duty to care for people using the service. Comments received were, “There is always enough staff on duty. The home’s policy is to phone regular staff if they are unable then I will try agency but we rarely use agency staff”. Another said, “There is enough staff on duty. If there is sickness I will ask for cover. We go to the staff team first. If we use agency will go to same agency to try to get the same staff”.

People living in both units in the home we spoke with told us, “The staff are good, I love them “, “The staff are fine” and, “They could do with more staff at times for example, when getting up”. Relatives we spoke with confirmed they saw regular staff members in the home when they visited. We were told, “There is always plenty of staff” and, “There is always plenty of staff around and I see the same faces”. This meant people living in the home received care from a regular staff team that had knowledge of their needs.

We asked to see evidence of training for staff in the home. We were shown two training files which had evidence of staff training in both of them. Examples seen were, for example, food hygiene, person centred care and pressure ulcer prevention.

We discussed the use of two training files with operations director who confirmed they would look at incorporating these together to ensure monitoring of staff training is timely and easy to access.