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Ambulance Solutions Ltd HQ Good


Review carried out on 8 July 2021

During a monthly review of our data

We carried out a review of the data available to us about Ambulance Solutions Ltd HQ on 8 July 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Ambulance Solutions Ltd HQ, you can give feedback on this service.

Inspection carried out on 21 October 2019

During a routine inspection

Ambulance Solutions Limited HQ is operated by Ambulance Solutions Limited. The service provides a patient transport service for adults within Essex.

We inspected this service using our comprehensive inspection methodology. We carried out the announced part of the inspection on 21 October 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by this service was patient transport.

We rated this service as Good overall.

  • The service provided mandatory training in key skills to all staff and made sure everyone completed it. The service made sure staff were competent for their roles.
  • Staff understood how to protect patients from abuse. They assessed risks to patients, acted on them and kept good care records.
  • The service had suitable premises and equipment for the range of services it provided and controlled infection risk well.
  • The service had processes in place to manage safety incidents and learned lessons from them.
  • Staff provided good care and had access to good information. Staff worked well together for the benefit of patients.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs. They provided emotional support to patients, families and carers.
  • The service actively sought patient feedback and made it easy for people to give feedback.
  • The service planned care to meet the needs of local people and managers monitored the effectiveness of the service. People could access the service when they needed it.
  • Leaders ran the service well using reliable information systems and supported staff to develop their skills. Staff were clear about their roles and accountabilities. They felt respected, supported and valued and were focused on the needs of patients receiving care.

Following this inspection, we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve.

  • The provider should conduct the vehicle deep process is in line with policy.
  • The provider should keep records of staff meetings.

Heidi Smoult

Deputy Chief Inspector of Hospitals, on behalf of the Chief Inspector of Hospitals