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Inspection carried out on 10 February 2020

During a routine inspection

About the service

Tekhnicon House is a supported living service providing personal care to four people at the time of the inspection. People lived in a domestic style property and shared communal areas.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People told us they felt safe and liked the way staff supported them. Staff received safeguarding training and knew how to report their concerns internally and externally to local safeguarding authorities. Risks to people’s health and well-being were identified and effective measures were in place to mitigate these. People’s medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff felt supported and well-trained to understand and carry out their roles effectively. People told us they had enough food and drinks and staff helped them stay healthy by supporting them to exercise and make healthy food choices.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People and relatives told us staff were always respectful and showed kindness to people. People were involved in their care and where appropriate their relatives participated in regular reviews. People’s dignity and privacy was promoted.

People were supported to attend day centres and plan the activities they liked to do regularly like shopping, going to cinema and exercising. Regular outings were organised so that people could visit places. The complaints procedure was shared with people in a pictorial and easy read format so that they knew how to raise concerns.

Audits completed by the registered manager and the provider were effective in identifying areas in need of improvement and actions were taken to improve the quality of the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 01 February 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.