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All reports

Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 14 January 2014
Inspection Report published 14 January 2014 PDF

Overview

Inspection carried out on 10 December 2013

During a routine inspection

People who used the service understood the care and support choices available to them, and were involved in decisions about their care. Comments included, �I am very happy with them� and, �They talk to me as an equal and I value this�.

People told us that they received regular and reliable care from courteous and polite staff. People told us that they were provided with appropriate information about the services on offer and that their care plan had been reviewed regularly.

Care planning arrangements were in place which included up to date care plans and risk assessments.

Suitable recruitment checks were completed to ensure people were cared for and supported by qualified, skilled and experienced staff.

There was a complaints policy and procedure in place. People told us they knew who to raise any concerns with and they felt confident their concerns would be addressed.