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Inspection report

Date of Inspection: 13, 14 August 2013
Date of Publication: 20 September 2013
Inspection Report published 20 September 2013 PDF

Overview

Inspection carried out on 13, 14 August 2013

During a routine inspection

At the time of our inspection there were 49 people living at Newstone House who had varying levels of care, support and treatment. On the first floor there were 26 people living with a dementia. On the ground floor there were seven people who required varying levels of nursing and sixteen people who required varying levels of personal care support. During our inspection we spent time observing care practices and talking to people and their relatives about their experiences of the home.

We spoke with five people who used the service and five people�s relatives. All people spoken with told us they were happy with the care and support provided at Newstone House. One person commented �the carers are very helpful in every way�. Another person said �they treat you well here and you get what you need�. People�s relatives spoken with commented �I don�t worry about her now, staff are great, so patient and take in feedback�, �excellent, this home is by far leaps ahead of everybody else� and �I know they are looking after her, mum would say if not�.

People who lived in the home and their relatives felt that staff treated them with dignity and respect. Care was planned and assessed regularly to ensure people�s needs were met.

Sometimes people were not able to make their own decisions about their care and treatment. The home did not always follow the correct legal procedures to ensure people�s rights were protected.

We saw where people had made a complaint this was dealt with appropriately. The home recruited staff who had received a number of checks to ensure they were appropriate for the role.