23, 27 January 2014
During a routine inspection
Following our visit we spoke with four people over the telephone so that we could get their views of the quality of service provided. All the people we spoke with were very positive about their experiences. They felt they were given enough information about their treatment options and were always asked about their medical history. One patient told us: 'They explain what's going on. They explain the costs.' Another patient we spoke with said: 'I had to fill a form in and say what medication I'm on'.
There were infection prevention procedures in place and nominated individuals to ensure they were being followed to minimise the risk of infection.
All the people that we spoke with told us that the staff were friendly. We saw that staff were trained and supported to deliver care and treatment safely and to an appropriate standard.
There were procedures in place to monitor quality of service and identify improvements where necessary.