1 August 2019
During a routine inspection
Tender Hearts care Agency Ltd is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 7 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, three people were receiving a regulated service.
People’s experience of using this service and what we found
The provider recruited staff safely and ensured that required checks were completed before they started to provide care to people.
People received care from a small team of regular care workers. There were deployed to meet people's needs and respond to changes in need.
The provider had submitted notifications as necessary to the Care Quality Commission. The provider is legally obliged to send us notifications of incidents, events or changes that happen to the service within a required timescale.
People received safe care and support because staff were trained to recognise signs of potential abuse.
Staff followed infection prevention and control procedures when supporting people in their own homes.
People were supported by a caring and compassionate staff team. People were supported to maintain their independence and their privacy and dignity was valued and respected.
People received safe care and support. Risks were assessed and managed to reduce the likelihood of avoidable harm.
Systems used for the management of medicines were safe and people received their medicines as prescribed.
The provider arranged training for staff that met the needs of people using the service. Staff were assessed for their competency which ensured they were safe to work with people.
Care plans were developed for each individual and included people's preferences and wishes.
Audits were in place that checked the quality of the service. Action plans were implemented and followed where necessary. There was an open culture in the service and the registered manager made themselves available.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The provider changed from a partnership to a limited company in December 2018. The last rating for this service was good (published 1 June 2018). The service remains rated good.
Why we inspected
This was a planned inspection based on the provider being a new legal entity.