4 December 2019
During a routine inspection
Radis community care provides care and support to adults in their own homes in Fareham and Gosport and surrounding areas.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At this inspection 12 people were supported with their personal care.
People’s experience of using this service and what we found
A new manager was appointed at the service in October 2019 and had applied to register with CQC. The new manager had identified recruitment of care staff a priority to address.
Action plans and audits were in place to drive improvement in the service and provide the new manager with oversight of the service.
The provider had developed a range of quality monitoring systems, such as surveys and audits, and feedback was used to help drive improvement. Remove spaces or add a line break.
Staff felt very well supported by the manager who was approachable and available for support and guidance.
People were supported by staff who were aware of the risks to them and how to support them safely in line with their care needs. Staff had received training in how to recognise signs of abuse and were aware of their
responsibilities to report and act on any concerns that came to their attention. People were supported to receive their medication as prescribed. Staff had been recruited safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people with dignity and respect and routinely encouraged people to be involved in decisions
regarding their care. Staff were described as kind and caring, and people received care and support based on remove line break
their individual assessment needs and preferences.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 04/12/2018 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.