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Archived: Bspoke social care

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All reports

Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 28 January 2014
Inspection Report published 28 January 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 December 2013, talked with carers and / or family members and talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Staff knew how to respond to any allegation of abuse. A senior support worker told us they had received training on safeguarding in their previous employment within the last year and we saw a certificate for this in their staff file. The senior support worker told us they had seen the provider’s safeguarding and whistleblowing policies and understood these. We saw these in the provider’s policies and procedures file.

Staff kept people safe from harm. A senior support worker told us they had been shown how to secure the person’s wheelchair in the mini bus used to transport them. The senior support worker said they felt confident to be able to do this safely. The provider may find it useful to note there was no record to show the staff member had been shown how to do this and that they had been assessed as competent to do so.

A relative told us the senior support worker did not drive the vehicle so there was always themselves or another driver who was responsible for ensuring the wheelchair was securely fastened. We asked a person who used the service in a text message, “Do you feel safe when care workers from Bspoke Social Care are with you?” The person replied by text, “Yes.”

We saw there were risk assessments completed on the property where they supported people to ensure this could be done safely. A relative told us they felt their relation was kept safe when they were supported by staff from the agency. They described the staff as, “Safety conscious.” We asked a person who used the service in a text message, “Have you ever been hurt or injured when people have been supporting you?” The person replied by text, “No.”