5 December 2019
During a routine inspection
Mi Casa Care is a domiciliary care agency which provides personal care to people living in their own homes in the Taunton, Wellington and Bridgwater areas of Somerset. The service has only been operating since the beginning of November.
At the time of the inspection the agency was providing personal care for fifteen people and employed five members of staff. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People, relatives and professionals praised staff and said they were very caring and compassionate. Staff knew each person as an individual, and what mattered to them. People said they were treated with dignity and respect and staff promoted their independence.
People said they felt safe and well cared for and that the service was reliable. Staff had received safeguarding training and knew about the different types of abuse, and ways to protect people.
People's care was personalised to their wishes and preferences and took account of their personal circumstances, although individual care records could be more detailed. People were consulted and involved in decisions about their care.
People received consistent support from well-trained staff who knew them well. People praised the quality of service they received and told us they would recommend it to other people who required this type of support. Incidents were used as opportunities to learn and improve.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff made sure people's legal rights were respected.
The agency was well led by the registered manager who was also a director of the company. They worked alongside staff in day to day practice and sought feedback from people and staff to continually improve. The service worked well with other health and social care professionals to support people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 27/11/2018 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.