3 December 2013
During a routine inspection
There a thoughtful approach to treatment. Staff discussed innovative ways of helping people with difficult problems. We heard comments from staff such as, ' you can't just say goodbye to (name)' and 'what is that (name) wants from us and what can we actually do'. People who used the service had nothing but praise for the service. People said, 'here you can speak out and the material (information) is very helpful', ' I get so much from the group' , 'you realise you are not alone and other people have a different take (on how problems might be solved)' and 'if you have a blip you can say so here'.
Staff showed a wide professional knowledge of other providers. They talked about interactions with General Practitioners and knew which other local services would be suitable for which people. Staff, when talking about people who had a combination of problems, said, ' I feel the mental health teams are involved with (name)' and ' (suggest name of provider) as they can manage LD (learning disability) issues'.
There were effective systems in place to monitor the quality of care. There was an effective complaints system in place.