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Archived: Tonbridge Recovery Service

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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 3 December 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People who used the service told us that their privacy and dignity were respected. They had been told by their key worker or other staff members to be aware of the privacy of others who attended the service. One person said,” sometimes I get asked, ‘Oh you go to (the service) don’t you, does so and so still go there’ but I don’t tell them anything”.

There was an open reception area but staff avoided mentioning any personal information. If there were personal matters to be discussed people were always taken to a private room off the reception area. There were private consulting rooms for the therapy and medical staff. We saw that staff always knocked on doors and waited for a reply before entering. Conversations could not be heard outside the consulting rooms.

There was an information guide for people who used the service. There was a range of leaflets and documents, about the type of treatments and support provided to meet people's needs. This information was available in the building's reception area. People who used the service were given the information they needed to make choices and change their lifestyle behaviours that were placing their health at risk.

People were encouraged to be independent. There were a number of activities that people using the service had initiated from discussions amongst themselves or with staff. These included a fishing club, a football club and a Christmas meal. They had approached the management for financial support for the activities. Managers had pointed out that any support they might provide could not be guaranteed over the longer term. People were asked to seek other sources of funds in the first instance. For example the Christmas lunch menu had been costed and local firms approached to help with sponsorship. This helped people to develop the skills that would be needed with everyday living.