The Care Quality Commission
  • Dentist
  • Dentist

Archived: Bupa Dental Centre - Leeds Also known as The Bridge

The Bridge, Waterloo Street, Leeds, West Yorkshire, LS10 1AP (0113) 220 7090

Provided and run by:
Bupa Occupational Health Limited

Important: The provider of this service changed. See new profile

All Inspections

30 October 2013

During a routine inspection

We spoke with four patients and six members of staff, including the duty dentist, hygienist and two dental nurses. Patients were highly complementary about the service they received. One said the practice was, 'An extremely professional set-up, which was down to the quality of the work.' Others said, 'The customer service is superb' and 'I could not praise them enough, they are total perfectionists.'

Patients told us they were always asked to confirm their consent before receiving treatment. They told us they were encouraged to ask questions and were given time to think about their treatment before giving their consent.

Treatment options, including the risks and benefits, were fully explained to patients. They were given a written treatment plan which described all the stages of their treatment and the costs.

All staff at the practice had attended annual basic life support training. They knew how to respond in the event of an emergency and could administer cardio pulmonary resuscitation if required.

On the day of our visit we saw that the premises were visibly clean and maintained to a high standard. The patients we spoke with confirmed the practice was always clean and they had no concerns about the effectiveness of the provider's infection control procedures.

Staff were able to seek advice or ask for professional guidance at any time. They said they had regular staff meetings, felt valued and were well supported in their roles. They were able, from time to time, to obtain further relevant qualifications. One said, 'I feel we are a professional team, everyone rallies round to support each other.'

The provider had put in place an annual audit programme to monitor and assess the quality of the service. Patients were invited to take part in a patient satisfaction survey. The provider took account of complaints and comments to improve the service.