Archived: City Care Limited

City Care Limited is a domiciliary care agency providing personal care to 3 adults at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were safely cared for while being supported by the service. Staff were trained to identify and report any safeguarding concerns. Risks were assessed, and staff followed guidance to safely support people. Staff were recruited safety and attended calls to people in their own homes on time and stayed for the duration of the call. Medicines were safely managed.

Assessments were carried out to ensure needs could be met. Assessment captured choices and preferences and personal care needs. People were supported to eat and drink. Staff worked with families to ensure people received their food and drink of choice. Staff received an induction and training as part of their role. Regular supervision was given to staff.

Staff were caring towards people, this was confirmed by relatives. Staff were able to offer support with communication and cultural needs which enhanced people’s wellbeing. Staff told us they felt humbled by supporting elderly people who lived in their community.

Care plans described people’s needs and had been developed with people and their relatives. Staff could describe plans of care and how to best support people. Information for people could be adapted to personal needs such as alternative language or easy read formats. A robust complaints procedure was in place and the service had received no complaints since they began operating.

The registered manager was responsive to people and their relatives and staff felt well supported by them. Audits to monitor and improve the service were in place and recent feedback on the provision of the service had been positive.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 12/02/2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.