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Inspection report

Date of Inspection: 20 November 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF | 86.48 KB

Overview

Inspection carried out on 20 November 2013

During a routine inspection

We spoke with seven patients and staff members. These staff members included receptionists, administrators, the practice manager, nurses and a general practitioner (GP).

The practice provided patients with information about the services available through their website.

Systems were in place to plan people's care and treatment.

We found that systems and information were in place to enable staff to report any concerns relating to children at risk. Improvements were needed in relation to safeguarding vulnerable adults’ procedures.

We saw that audits took place to enable staff to measure the quality of the service that patients receive.

Improvements were needed in relation to recruitment processes and how the service managed paper records.