Archived: Castlerock Recruitment Group Limited Stoke

At the time of our inspection Castlerock Recruitment provided personal care and support to approximately 80 people in their own homes.

We spoke with five people using the service or their significant other, two staff, the manager and the quality assurance manager.

People told us they were treated with care and compassion and the staff responded well to their needs or concerns. One person told us, 'They are wonderful, the communication is excellent and they are very reliable. I am more than happy.'

We found people using the service were safe because the staff were given clear instructions, support, training and guidance.

We saw recruitment records demonstrated there were systems in place to ensure the staff were suitable to work with vulnerable people.

There were clear systems in place to monitor and improve the quality of the service.

We found the service was responsive and well led because the manager supported the staff team. They managed risks to the service and ensured improvements were made when needed.