We found on our follow up inspection visit that the provider had addressed these concerns by putting systems and procedures in place to support staff. We saw information that demonstrated staff supervision was taking place and that all staff had the opportunity to receive feedback on their performance, as well as to identify future goals, training and development needs.
Staff were supported to learn and develop their skills. They had access to training such as safeguarding vulnerable people, as well as support to obtain additional qualifications. Staff received supervision from line managers but did not have the chance to have their performance formally reviewed on an annual basis.
People told us they felt safe with staff and confident in their skills. They knew who to go to if they had a concern or worry. There were systems in place to monitor the quality of services provided, which included feedback from people using the service and the staff.