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Archived: Kingfisher Court Good

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Inspection report

Date of Inspection: 24 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF


Inspection carried out on 24 July 2013

During a routine inspection

We spoke with three people who lived at Kingfisher Court and two relatives of people who used the service. They all spoke positively about the care and support that people who used the service received. We also spoke with the manager, deputy manager and three care workers.

We looked at the care records of four people who used the service. Each person had an assessment of their needs and a care plan, including risk assessments. The records contained comprehensive and up to date information about people's health and social care needs with entries showing how the care and support was delivered.

Care workers we spoke with told us that they had received safeguarding training and we saw the provider's policy that highlighted the importance of regular safeguarding training. We also saw the local authority's safeguarding policy.

We looked at the medicine administration records for three people living at the home. These had been fully completed. All medicines were kept securely within the medicine trolley. Records were kept when medicine was refused by people or not required, for example, when people said they didn't need pain relief.

Effective recruitment and induction processes were in place. Interviews were conducted by the manager and head of personnel and a standard set of questions were used. This was followed by a three day induction process consisting of one day at the providers head office and a further two days at Kingfisher Court working alongside the manager. The probationary period consisted of a review after the first week and was conducted by the manager. This process was followed by further reviews at three months and six months.

Kingfisher Court had systems to monitor the quality and assurance and this was conducted by the provider. We saw the most recent quality assurance audit that had been undertaken in early July 2013. This covered for example, health and safety, staffing, medication policies and complaints.