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Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 5 December 2013
Inspection Report published 05 December 2013 PDF


Inspection carried out on 6 November 2013

During a routine inspection

During our inspection to Lingfield Surgery we spoke with six staff, two GPs, one member of the Patient Participation Group (PPG) and four patients. We also collected six responses to a survey questionnaire we left in the waiting area.

People told us that they were treated with dignity and respect. People told us that they felt involved in their treatment and one person told us �It was really good and I felt that I was being kept informed about my care throughout the process.�

We found that staff were aware of procedures around safeguarding vulnerable adults and children.

We found that the practice had up to date infection control procedures and most staff had received training.

The staff that we spoke with all felt supported. One member of staff said �100%!� We saw that there was opportunity for regular appraisal and clinical supervision.

The practice had a complaints system; however on the day we noted it was not readily accessible to patients.