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Drs Eno and Partners Good Also known as Trinity Medical Centre

All reports

Inspection report

Date of Inspection: 2 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF

Overview

Inspection carried out on 2 December 2013

During a routine inspection

We visited the Trinity Medical Centre; we did not visit the Cavendish Road surgery. We spoke with seven people who used the service. They felt that the General Practitioner (GP) spent time listening to their concerns and explained any treatment needed. Comments we received included, �everything is fine, the only issue is getting through on the telephone�, �they do a good job here�, �no problems�, �you sometimes wait a long time to see the doctor� and �it�s changed over the years, all for the better�.

We spoke with the Patient Participation Group (PPG) who were involved in reviewing patient feedback questionnaires. There were systems in place to monitor the quality of service people received although audits were not carried out.

People were involved in making decisions about their care. If they needed to be referred to a specialist this was explained and they were able to express a preference of where they were referred to.

People were treated by suitably qualified and skilled staff that received appropriate professional development although staff did not receive regular supervision.

There was equipment to deal with medical emergencies.

There were procedures in place to ensure that staff were able to identify and respond appropriately to safeguarding children and vulnerable adults.