15 August 2019
During a routine inspection
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection 27 people received personal care and support.
People’s experience of using this service and what we found
People were satisfied with the care and support they received from Chelmscare Sawbridgeworth. People felt safe and staff understood their role in keeping people safe and reporting any concerns. There were enough staff available to meet people’s needs. The recruitment procedure was robust and newly recruited staff completed induction training before they started work. People were supported to take their medicines safely where needed and were protected from the risk and spread of infection. Learning from accidents and incidents was shared with the staff team.
People were supported to be as independent as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s consent was obtained before staff provided care. Staff supported people to eat and drink enough to maintain their health as needed and to access healthcare services and professional advice when required.
People told us the care staff were kind, caring, courteous and respectful. People were involved in developing and reviewing their care plans along with their relatives if appropriate. People said they knew how to raise concerns and the registered manager addressed any feedback in a timely way.
The registered manager undertook regular quality monitoring to help ensure people received a good quality service to meet their needs. People and their relatives said the registered manager was always approachable and available. The staff team worked in partnership with other organisations to ensure good outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection This service was registered with us on 05/09/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.