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Davyhulme Medical Centre Good

All reports

Inspection report

Date of Inspection: 18 September 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 September 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We saw that staff had annual appraisals and that these were reviewed by managers and actions implemented where appropriate. Various methods were available for staff and line managers to communicate including informal face to face meetings, formal meetings and via the communication day book message system.

The practice had two named GPs who were responsible for staffing issues. Davyhulme, being a training practice, also supported students via their training programme, and time was allocated for the two trainer GPs to use for this purpose.

We spoke with four members of staff who all felt well supported and were happy in their employment. They told us that their induction process had been thorough and we saw evidence of induction programmes which confirmed this.

Staff said that communication was generally excellent and changes and information were given to them as appropriate. We were told that all managers were very approachable and there was an open door policy within the practice. Some staff felt that more meetings, where they could put forward agenda items, would be helpful.

Staff felt that they were also supported by their team colleagues and gave examples of when they had been assisted with difficulties or problems they had encountered, by their team. We were told that training and learning development was on-going and that staff were encouraged and helped to develop their skills.