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Davyhulme Medical Centre Good

All reports

Inspection report

Date of Inspection: 18 September 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 September 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

Appropriate policies and procedures for safeguarding vulnerable adults and child protection were in place. Staff were required to read and sign these policies and there was guidance for staff around reporting. All staff had undertaken training in safeguarding adults and child protection, the GPs to level 3 child protection and the other staff level 1. One of the GPs was the safeguarding lead for the practice, being responsible for updating and disseminating information as appropriate.

We saw from the sample of patient records we looked at, that child protection issues were flagged up on the system and coded with a priority rating. If appropriate the child protection information was linked to other family members’ notes so that the GP undertaking consultations would be aware of the issues.

We looked at the issues of consent and capacity with regard to vulnerable adults and were shown an example of a vulnerable patient who had recently returned to the practice after being registered elsewhere for a while. Efforts had been made to provide continuity of care for this patient, as this was important to them. This entailed always ensuring that they saw the same GP. There had also been multi-disciplinary best interests meetings concerning this patient involving their social worker, named nurse and the local accident and emergency department to share information and ensure good partnership working, as there were some significant health concerns.

We spoke with four staff members who all demonstrated an understanding of safeguarding issues and were confident that they would be able to follow the process if necessary. They were aware of capacity and consent issues, were able to provide examples of when they had dealt with these matters and knew how to access further information should they need to.

The practice had whistle blowing and harassment and bullying policies of which the staff were aware. These had been read on induction and the staff we spoke with were confident that they would be listened to and matters would be dealt with appropriately if they reported any issues.