Archived: Dr Rogers and Partners Also known as Baffins Surgery

Updated 13 October 2016

We inspected the practice in January 2015 and found improvements were needed in the area of safe patient care. The provider sent us an action plan which detailed the steps they would take to meet the breaches in regulation. During our latest inspection on 14 September 2016 we found the provider had made the required improvements.

Dr Rogers and Partners, also known as Baffins Surgery is situated in St Cuthberts Church, Hayling Avenue, Portsmouth, PO3 6BH. The practice has approximately 8500 patients registered with it. The male to female patient ratio is approximately 50%. The age range of patients is in line with national averages.

There are three partners at the practice who hold managerial and financial responsibility for running the business. The partners are supported by three additional GPs, two salaried GPs and one regular locum GP ( There are two male and four female and a 3.7 whole time equivalent staff (WTE). In addition to thisthe practice have an advanced nurse practitioner (and independent prescriber) who is full-time, a practice nurse (outreach matron) and also a practice pharmacist whose role includes medicines management. Collectively the team provide a total of 5.75 WTE.

The GPs are supported by a business manager, operations manager, registered nurses and health care assistants and a team of administration staff who carry out reception, administration, scanning and secretarial duties.

The practice has opted out of GP out of hours services which are provided by Portsmouth CCG via the 111 service.

Updated 13 October 2016

Letter from the Chief Inspector of General Practice

We carried out an inspection of Dr Rogers and Partners on the 14 September 2016. This review was performed to check on the progress of actions taken following an inspection we made in January 2015. Following the inspection in January 2015 the provider sent us an action plan which detailed the steps they would take to meet their breaches of regulation. During our latest inspection on 14 September 2016 we found the provider had made the necessary improvements.

This report covers our findings in relation to the requirements and should be read in conjunction with the report published in January 2015. This can be done by selecting the 'all reports' link for Dr Rogers and Partners on our website at www.cqc.org.uk

Our key findings at this inspection were as follows:

The practice ensured the health and safety for patients by improving the arrangements for identifying and managing risks. This included the introduction of:

• A system to monitor and manage the risks associated with legionella.

• Records kept for fire safety management.

The practice had improved the policies and processes for recruitment. This included the introduction of:

• A number of organisational changes which included a designated member of staff responsible for staff recruitment.

• A recruitment policy, generic application forms and clear documentation associated with recruitment.

• A fail safe system to obtain written references, checks of nurses registration and criminal records checks by the disclosure and barring service, (DBS).

• A policy to perform DBS checks on all reception staff

• Structured induction for staff, including locum staff.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 21 May 2015

The practice is rated as good for the care of people with long-term conditions. Nursing staff had lead roles in chronic disease management and patients at risk of hospital admission were identified as a priority. Longer appointments and home visits were available when needed. All these patients had a named GP and a structured annual review to check that their health and medication needs were being met. For those patients with the most complex needs, the named GP worked with relevant health and care professionals to deliver a multidisciplinary package of care.

Updated 21 May 2015

The practice is rated as good for the care of families, children and young people. There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children and young people who had a high number of A&E attendances. Immunisation rates were relatively high for all standard childhood immunisations. Patients told us that children and young people were treated in an age-appropriate way and were recognised as individuals, and we saw evidence to confirm this. Appointments were available outside school hours and the premises were suitable for children and babies. We saw good examples of joint working with midwives, health visitors and school nurses.

Updated 21 May 2015

The practice is rated as good for the care of older people. Nationally reported data showed that outcomes for patients were good for conditions commonly found in older people. The practice offered proactive, personalised care to meet the needs of the older people in its population and provided a range of enhanced services, for example, in dementia and end of life care. It was responsive to the needs of older people, and offered home visits and rapid access appointments for those with enhanced needs. For example, home visiting for older patients’ chronic disease management and pastoral care.

Updated 21 May 2015

The practice is rated as good for the care of working-age people (including those recently retired and students). The needs of the working age population, those recently retired and students had been identified and the practice had adjusted the services it offered to ensure these were accessible, flexible and offered continuity of care. The practice was proactive in offering online services as well as a full range of health promotion and screening that reflects the needs for this age group. Extended hours appointments were available to book during the evening.

Updated 21 May 2015

The practice was rated as good for people experiencing poor mental health (including people with dementia). The practice regularly worked with multi-disciplinary teams in the case management of patients experiencing poor mental health, including those with dementia.

Updated 21 May 2015

The practice regularly worked with multi-disciplinary teams in the case management of vulnerable people. It had told vulnerable patients about how to access various support groups and voluntary organisations. Staff knew how to recognise signs of abuse in vulnerable adults and children. Staff were aware of their responsibilities regarding information sharing, documentation of safeguarding concerns and how to contact relevant agencies in normal working hours and out of hours.