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Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 7 February 2014
Inspection Report published 07 February 2014 PDF

Overview

Inspection carried out on 16 January 2014

During a routine inspection

One GP partner had left and one had joined the surgery but the information had not been shared with CQC. The provider has now submitted the registration applications.

Patients felt supported and involved in their care. One patient said �they give me enough time and information to make decisions�. The practice was sensitive to people�s privacy and dignity. One person told us �staff are really friendly but stay professional�. Patients felt they received high quality care. One person told us staff were always �completely thorough and professional�. People also found it easy to book an appointment and one person told us �it�s extremely easy to book�.

There were safeguarding policies in place supported by staff training which meant staff felt able to raise concerns. There was a good understanding of the Mental Capacity Act 2005 but there was scope for additional training.

The building was well maintained and clean. There were no access problems for people with a disability although there was no convenient parking. Safety checks were completed but there was no business continuity plan in place.

The practice scored well in the national satisfaction survey. Seventy three per cent of patients would recommend the surgery to a friend compared with 48% nationally. Patients we spoke with felt no improvements were needed. Complaints and incidents were used as a learning opportunity. There was a lack of information on complaints for patients and currently no patient group.