• Doctor
  • GP practice

Archived: Dr Castle & Partners, Sole Bay Health Centre

York Road, Southwold, Suffolk, IP18 6AN (01502) 722326

Provided and run by:
Dr Castle & Partners, Sole Bay Health Centre

Important: This service is now registered at a different address - see new profile

All Inspections

15 January 2014

During a routine inspection

We spoke with six people who used the surgery. They all said they were involved in decisions regarding their care and treatment. One person told us, 'You can ask questions and they explain it in a way you understand.' One clinician told us, 'My role is to facilitate their journey through the health care system not dictate. It's a negotiation.'

Four people confirmed staff maintained their privacy and dignity. One person told us, 'The door is always shut. If they call someone else in, if that is needed, they ask if that is ok first.'

We looked at the records of five people and saw their care needs had been assessed and care and treatment was planned and reviewed. One person told us, 'I was content with the treatment I received.'

We found that appropriate arrangements were in place for managing medicines, including controlled drugs. We saw audits were undertaken of emergency medication and medicine in GP's bags. There was no audit of the expiry dates of the medicines in stock in the dispensary and we noted one that was out of date. There was not a suitable recording chart in place to document the temperature checks of the refrigerator in the dispensary.

We saw evidence that staff had received induction, training and appraisals. We spoke with five staff members all of whom said they felt supported. One member of staff told us, 'Everyone is on one level, no one minds being asked.' Another member of staff said, 'It is a fantastic place to work.'