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Wallington Family Practice Good

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Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF

Overview

Inspection carried out on 25 November 2013

During a routine inspection

On the day of the inspection we spoke with seven people who used the service some of whom were on the patient participation group. We spoke with the practice manager, reception and clinical staff and we observed the reception area. We saw that there were some issues with the layout of the reception area but efforts were being made to address these.

Overall, people were happy with the service they received. Most people we spoke with had been coming to the practice for some time. One person said �We have had exemplary service and support from our GP... We appreciate the new facilities� They represent a massive improvement over the previous centre.� Another told us �There are some very good doctors, they are very approachable, they do listen and take time to explain things.� Two people told us they experienced problems getting through on the phone to make appointments at times.

People said they were involved in discussions about their care and treatment. They also liked the other services such as the X-ray service and blood testing being available in the same building. We looked at some records and spoke to health professionals. We saw people were given information and involved them in discussions about their care and treatment options. One person said we have been given lots of advice from nurses on �exercise, smoking and eating sensibly.�

We found that people were protected from the risk of abuse because procedures were in place at the practice for safeguarding children and vulnerable adults, and staff demonstrated that they were aware of these procedures.

The practice appeared clean and tidy on the day of the inspection. We found that there were appropriate infection control measures in use to reduce the risk of cross infection at the practice.

People were asked for their views and experiences about using the service and this had been used to consider and undertake changes and improvements that people wanted. The provider also undertook audits to monitor and review the quality and safety of the service provided.