Archived: THMG Marlow Clinic

The clinic was not accessible to wheelchair users. We were told people were advised of the nearest accessible clinic by The Harley Medical Group (THMG) contact centre.

We spoke with two people; they said they were "happy" with the care provided. One person said they were "reassured" by the aftercare they had experienced.

We reviewed four staff recruitment files and found checks were made before and during staff employment, although they were not all up to date.

The provider had systems in place to ensure the premises were maintained to the required standards, although some issues which were the landlord's responsibility had to be followed up.

Clinical governance systems were in place to ensure the quality of the service was monitored through audits, adverse incident analysis and learning from complaints.