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Archived: THMG Marlow Clinic

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All reports

Inspection report

Date of Inspection: 16 May 2013
Date of Publication: 15 June 2013
Inspection Report published 15 June 2013 PDF


Inspection carried out on 16 May 2013

During a routine inspection

We inspected the regulated activities of diagnostic and screening procedures and treatment of disease, disorder and injury.

The clinic was not accessible to wheelchair users. We were told people were advised of the nearest accessible clinic by The Harley Medical Group (THMG) contact centre.

We spoke with two people; they said they were "happy" with the care provided. One person said they were "reassured" by the aftercare they had experienced.

We reviewed four staff recruitment files and found checks were made before and during staff employment, although they were not all up to date.

The provider had systems in place to ensure the premises were maintained to the required standards, although some issues which were the landlord's responsibility had to be followed up.

Clinical governance systems were in place to ensure the quality of the service was monitored through audits, adverse incident analysis and learning from complaints.