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Church Lane Medical Centre Good

All reports

Inspection report

Date of Inspection: 19 September 2013
Date of Publication: 30 November 2013
Inspection Report published 30 November 2013 PDF

Overview

Inspection carried out on 19 September 2013

During a routine inspection

We spoke with five patients who told us the GP gave them time to ask questions about their treatment before they made a decision. They said they were informed of the risks, benefits and alternative options prior to treatment. One patient told us, �The doctor always explains to me what treatment I need and then asks me for consent.�

Patients we spoke with were complimentary about the standard of care they had received at the practice. One patient told us: "I've always been sorted and always been satisfied with the care given to me." Another patient said: "I have always been happy with my treatments."

Patients were cared for in a clean, hygienic environment. One patient told us, �It is really clean here.� Another patient said, �This place is always spotless.�

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. Medicines were prescribed appropriately.

We spoke with five members of staff. They told us they felt supported in relation to their responsibilities for delivering care and treatment to their patients. One staff member told us, �We do lots of training here and once we have done our induction course the practice manager makes sure that we keep up to date with all our essential training.�

The provider did not have an effective system to regularly assess and monitor the quality of service that patients received. This was because the provider had not carried out effective decision making in the management of risks to health, welfare and safety.