15 September 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Medical Centre on 15 September 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
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Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.
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The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice.
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Feedback from patients about their care was consistently and strongly positive.
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The practice provided good quality patient centred care and treatment, supported by effective patient recall systems and a responsive prescription system.
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The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they meet people’s needs. For example, it had been successful in its bid to secure funding for a new practice to meet the growing population needs.
- The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- Information about how to complain was available and easy to understand.
- The practice had a clear vision which had quality and safety as its top priority in delivering person centred care and treatment. For example, the practice had dedicated staff dealing with patient requests for repeat prescriptions, liaising with local pharmacies and able to facilitate rapid delivery of these when needed.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice