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Inspection report

Date of Inspection: 23 May 2013
Date of Publication: 21 June 2013
Inspection Report published 21 June 2013 PDF

Overview

Inspection carried out on 23 May 2013

During a routine inspection

We met 10 of the 48 people who use the service, obtaining the views of seven of them. Most people we spoke with were happy with the care and support provided, and particularly spoke highly of activities the service supported them with. We found that people experienced care and support that met their needs and protected their rights.

People told us they were happy with the staff provided. Comments included, �staff are kind� and �they�re alright.� We saw staff and the management team interact with people in a friendly and appropriate manner. Staff had good knowledge of people�s individual needs and spoke about people respectfully. We found that people were cared for by staff who were supported to deliver care safely and to an appropriate standard. We also found that there were effective recruitment and selection processes in place that involved people who use the service.

People told us they felt safe using the service, and that they could speak with staff if they had concerns. We found that people were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The manager demonstrated a number of methods by which the quality of services had been reviewed and improved upon, both across the service and for specific individuals where there had been concerns about their needs being met. We found that the provider had systems to assess and monitor quality and risks at the service.