Archived: With Healthcare

With Healthcare is a domiciliary care service, providing personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection one person was receiving a regulated activity.

People’s experience of using this service and what we found

People were safe and protected from abuse. People were supported by a small team of staff who they knew. The provider checked new staff to ensure they were suitable to work in people’s homes. People received the support they needed to take their medicines. The staff were trained in how to provide people’s care in a safe way.

The staff were skilled and competent to provide people’s support. People received the help they needed to enjoy their meals and drinks. The registered manager assessed the support people required to ensure the service was suitable to meet their needs. The staff included people in decisions about their care and respected people’s rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff treated people in a kind and caring way. People valued the service and the support the staff provided. The staff treated people with respect and helped them to maintain their independence and dignity.

The service was responsive to people’s needs. The registered manager was committed to providing the support people needed. Where people requested changes to their support the registered manager agreed to the changes where possible. The registered manager planned people’s care to ensure it met their needs. The staff knew people well and provided support to meet people’s needs and to respect their wishes. People knew how they could raise any concerns and were confident the registered manager would resolve any issues they raised. The service provided the support people and their families needed as individuals reached the end of their lives.

This was a small service and the registered manager worked with the staff team to provide people’s care. This gave the registered manager good oversight of the service. People knew the registered manager and were comfortable speaking to her. The registered manager was committed to providing person-centred care that focused on each individual and enhanced their life. The registered manager used formal and informal ways to gather people’s feedback and used this to improve the service they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This service was registered with us on 10/08/2018 and this is the first inspection.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.