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Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 30 January 2014
Inspection Report published 30 January 2014 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of the service that people received.

Reasons for our judgement

We saw there was a range of quality assurance tools available. The director for the company told us that these were yet to be fully utilised as the service was still very new. At the time of our inspection there was no registered manager in post and the company director was managing the service until a registered manager was recruited. A staff member told us that the company director was regularly present at Rhodsac and always contactable.

People who used the service told us that if they were not happy about something, they told staff on duty and they always resolved the problem. One person gave us an example of concerns that they had raised and told us that the company director had investigated their concerns. A member of staff confirmed that any issues raised by people who used the service were dealt with. This meant that the views of people using the service were being listened to and acted upon to improve the quality of the service provided.

Relatives of people who used the service told us that they had opportunities to discuss the care and support that their relation received, and that any issues raised were appropriately addressed.

We saw minutes of staff meetings which had been held monthly. These showed that the provider had monitored aspects of the service and addressed any quality issues with staff.

Records showed that systems were in place to check the safety of the environment and equipment. For example; fire safety checks, checks for legionella and safety of gas and electrical systems and small electrical appliances.