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Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 30 January 2014
Inspection Report published 30 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Not met this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 January 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was not planned in a way that ensured people's safety and welfare.

Reasons for our judgement

People who used the service told us that they were very happy with the care and support they received. One person said “I don’t want to go anywhere else to live.” We also spoke with the relatives of people who used the service. They told us that they were very pleased with care their relation had received so far. One relative said they thought staff had understood their relations needs and were approaching them in the right way. Discussion with the member of staff on duty and observations during our visit identified that they had a good understanding of the people’s individual care and support needs.

We saw that an assessment of people’s needs had been carried out before people moved to Rhodsac. The information gathered identified the level and type of support that people needed from staff. We saw that the local authority arranging the placement for one person had also provided risk assessments and detailed information about their needs.

People we spoke with told us that they were involved in doing different activities in the house and in the community. For example this included; household tasks such as cleaning and keeping their rooms clean and tidy, shopping, visiting family, eating out, attending planned activities and doing voluntary work. This meant that people were offered activities to maintain and promote their daily living, social skills and wellbeing.

We reviewed the care records for the two people who used the service to see how their care was being planned and supported. We saw that the provider had subscribed to a range of documentation, which included documents to assist with care planning, risk assessment and reviews of care. However at the time of our inspection people’s care plans and risk assessments had not been fully completed. This meant that systems were not fully in place to reduce the risks of people receiving unsafe or inappropriate care.

We saw that a system was in place for staff to record any incidents that had occurred. The director told us that they had reviewed the incident record as they entered them on to the computer system. We saw a sample of these records on the computer. Review of such records is important in identifying any additional support needed by people who used the service or staff to reduce risks to an acceptable level. As care plans and risk assessments had not been fully completed risks were not managed in a planned way.