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Inspection report

Date of Inspection: 12 June 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF


Inspection carried out on 12 June 2013

During a routine inspection

The practice was clean and bright with a variety of comfortable seating in the reception area. There was disabled access in a private car park, and easy-push doors and non-slip flooring inside the practice. The treatment rooms for those of limited mobility were on the ground floor. The yoga gym was on the first floor, with no lift access. All treatment rooms were in private areas to ensure confidentiality and dignity.

People were told about risks associated with their treatment and were asked to give consent before any procedures took place. There were separate consent policies for children and teenagers, and also for the use of photographs.

We heard the receptionists speak to people in a courteous and pleasant manner, and noted that people were given a choice of appointments to suit their needs.

We saw a safeguarding policy and procedures that ensured people being treated at the practice would be kept safe from harm. The staff had been appropriately trained, and were aware of their safeguarding responsibilities.

The staff recruitment policy was robust, and ensured that people were looked after by qualified and trained practitioners.

There was a system in place to monitor the quality of service provided, and we saw that changes had been made as a result of quality audits. The service took account of comments that they received and changes were made when necessary.