• Doctor
  • GP practice

Archived: Bartongate Surgery Also known as Drs Johnson, Nair, Karunaratne & Harris

Overall: Good read more about inspection ratings

115 Barton Street, Gloucester, Gloucestershire, GL1 4HR (01452) 422944

Provided and run by:
Bartongate Surgery

Latest inspection summary

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Background to this inspection

Updated 15 May 2018

Bartongate Surgery is situated in the inner city area of Gloucester with approximately 8700 registered patients. The practice provides its services under a Personal Medical Services (PMS) contract. (A PMS contract is a locally agreed alternative to the standard General Medical Services contract used when services are agreed locally with a practice which may include additional services beyond the standard contract.). The practice delivers its services from the following address:

115 Barton Street,

Gloucester,

GL1 4HR.

The practice partnership includes four GP partners (three female GPs and one male GP). The practice also employs three female salaried GPs. The nursing team includes three practice nurses (one of whom is an independent prescriber), a health care assistant and a phlebotomist. The practice management and administration team includes a practice manager, an assistant practice manager and a range of administration and reception staff.

The general Index of Multiple Deprivation (IMD) population profile for the geographic area of the practice, shows the practice is in the second most deprived decile. (An area itself is not deprived: it is the circumstances and lifestyles of the people living there that affect its deprivation score. Not everyone living in a deprived area is deprived and that not all deprived people live in deprived areas). The practice has a higher than average patient population aged 18 and under. Data from Public Health England shows that 17% of patients at this practice are from an Asian background and 6% are from a Black Ethnic Minority background.

The practice is registered to provide the following Regulated Activities:

•Diagnostic and screening procedures.

•Treatment of disease, disorder or injury.

•Maternity and midwifery services.

•Surgical Procedures.

•Family Planning.

The practice has opted out of providing out of hours services to its patients. Patients can access the out of hours services provided by CareUK via the NHS 111 service and are advised of this on the practice’s website.

Overall inspection

Good

Updated 15 May 2018

This practice is rated as Good overall. (Previous inspection: January 2015 – Good and January 2014- The provider met all the standards where they were inspected)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Bartongate Surgery on 4 April 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients reported that they were able to access care when they needed it urgently. However, there were longer waiting times for routine appointments.
  • The practice worked with a local organisation to provide medical support for patients who were refugees from Syria.
  • There was a focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

The practice recognised the needs of its local population with regards to their culture and background and proactively found ways to support them to maintain their health. They had organised a learning event to support patients of the Muslim faith so that patients could obtain useful information on how to better manage their long term condition during the fasting period.

The areas where the provider should make improvements are:

  • Implement a schedule for regular fire drills to be undertaken.
  • Record the temperature of the internal thermometer when the external thermometer of vaccine fridges shows reading outside of the normal range.
  • Implement actions to improve the identification of carers.
  • Review the current appointment systems to improve patient experience.
  • Record all incidents, near misses and significant events so that trends can be analysed and actions implemented can be reviewed.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice