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York PA and Student Support Limited Good Also known as York Personal Support.

All reports

Inspection report

Date of Inspection: 16, 17 July 2014
Date of Publication: 12 September 2014
Inspection Report published 12 September 2014 PDF

Overview

Inspection carried out on 16, 17 July 2014

During a routine inspection

Is the service safe?

People were safe because the service employed individual personal assistants to provide support and ensured they had the knowledge and skills to provide care safely and appropriately. This helped to ensure people received safe care.

People were kept safe because the service ensured staff understood their roles in recognising and reporting any allegations of abusive behaviour. Staff attended training and knew they had to report any concerns, even if an individual asked them not to report a concern. This showed they understood they could not keep secrets in those circumstances.

The service operated a robust recruitment system that ensured only suitably vetted people were employed to support people. This helped to protect people from any risk of harm, by always being supported by staff that had been assessed as suitable to work in the care industry.

Is the service effective?

The service was small so the providers were in regular contact with people receiving care and support and with the staff team. The providers routinely delivered some support to people, so were regularly checking that the service was providing the right care, in line with what people were wanting. The staff told us the providers (owners) were approachable and supportive and they had frequent formal and informal meetings with them. This enabled them to discuss how the service was being delivered.

Is the service caring?

People received care from the same small number of personal assistants who knew their needs well and supported the individual to maintain their independence and stay in charge of their lives as far as possible. People said the staff were kind, caring and respectful. One relative told us �I trust the staff and their competence.� They added �This is the best agency I�ve used.�

Is the service responsive?

People received care and support that was in line with their individual preferences and choices and the service checked regularly with them that this was still the case. That meant people were able to influence the care and support they received.

The service had a complaints process and the two relatives we spoke with knew how to raise a concern about the service and were confident that any concerns would be looked into properly.

Is the service well-led?

The service was small so the providers were in day to day charge, as well as providing some personal support themselves. This meant they were in regular contact with the people receiving care and support and with other members of the staff team.

The service had some systems in place so the providers could be satisfied that the service was running well and in line with what people wanted. These processes were being developed in line with the growth of the service. The staff told us the providers were approachable and supportive, so they could readily get advice or guidance if needed.