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Dr SKS Swedan & Partner Requires improvement

We are carrying out a review of quality at Dr SKS Swedan & Partner. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Requires improvement

Updated 15 January 2019

We carried out an announced comprehensive inspection at Dr SKS Swedan & Partner on 14 December 2018.

At this inspection we followed up on breaches of regulations identified at a previous inspection on 21 November 2017.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations

We have rated this practice as Requires improvement overall.

We rated the practice as Requires improvement for providing effective services because:

  • Patients received effective care and treatment that met their needs but there was limited action to improve the quality of clinical care.

These areas affected all population groups so we rated all population groups Requires improvement.

We rated the practice as Requires improvement for providing well-led services because:

  • There were divides within the GP Partner team and way the practice was led did not consistently promoted a culture of high-quality, person-centre care. Ongoing staff underperformance issues had not been addressed.

These areas affected all population groups so we rated all population groups as Requires improvement.

We rated the practice as good for providing safe, caring and responsive services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

The areas where the provider should make improvements are:

  • Sustain and improve arrangements for gathering patient’s feedback such as the Patient Participation Group (PPG) and a practice led patient satisfaction evaluation and improvement process.
  • Review and improve elements of mental health quality and outcomes framework (QOF) performance.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Inspection areas

Effective

Requires improvement

Well-led

Requires improvement
Checks on specific services

People with long term conditions

Requires improvement

Families, children and young people

Requires improvement

Older people

Requires improvement

Working age people (including those recently retired and students)

Requires improvement

People experiencing poor mental health (including people with dementia)

Requires improvement

People whose circumstances may make them vulnerable

Requires improvement