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Lindfield Medical Centre Good Also known as Dr Reader & Partners

All reports

Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF | 87.84 KB

Overview

Inspection carried out on 15 October 2013

During a routine inspection

This inspection visit was undertaken by one compliance inspector.

We used a number of different methods to help us understand the experiences of patients who used the service. We spent time talking with patients and observing interaction between staff and patients. We reviewed records and systems and looked at the environment and how this impacted on the service delivery.

We spoke with seven patients who had attended the practice on the day of the inspection. We spoke with a GP partner, a practice nurse, two reception staff and the practice manager.

Patient’s feedback told us that they were happy with the care and service provided by the practice. One person said, “I cannot fault the practice in any way.”

Patients told us that their privacy and dignity was well respected, they had time to discuss their health care issues, and had been fully involved in making decisions about their care and treatment.

We looked at the processes that the practice had in place to ensure the patients were protected from abuse. These processes had not ensured that all staff received appropriate training on all safeguarding issues. Staff spoken with understood that any suspicion of abuse needed to be reported.

Staff told us that they had training and development opportunities and they were well supported by the provider. We saw evidence of training undertaken and planned training.

The practice had procedures in place to review the quality of the service provided. These processes had ensured information provided was used to improve the service.